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Volunteers are vital to the running of the Bureau

Advisers need to be non-judgemental, able to work with clients whose experiences and values are very different to their own, and be good listeners. Full training is provided and you will need to spend about 2 days a week over a period of 6 months. You are fully supported throughout your training and afterwards and all expenses are paid. When completed and you start work as an adviser you will probably work 1 day a week (we can be flexible with hours) or a minimum of 6 hours per week.

Advisers work on a huge variety of issues, both complex and simple, that clients consult us about every day. Advisers work in teams, with support from colleagues. Don’t worry, you don’t need to know all the answers, but you do need to be able to find the relevant information required. There is a range of information and specialist support to enable you to deliver a quality service.

The Citizens Advice Fareham office is open on a Thursday evening so it would be useful if you are able, to include evening appointments, follow up work, reading and writing up reports. A single day may be preferred, or time can be spread over different “shifts”. We try to be as flexible as possible to allow for outside commitments. A minimum of 6 training events or staff meetings should be attended over the course of a year.

Receptionists & Administration Support

As the first friendly face the clients see you would be the first point of contact. Receptionists play an integral part in the provision of help to a wide variety of people, and assist and support our advisers.

Tasks may include being the public face of the bureau, greeting clients, providing basic information and booking appointments

There are also additional roles to these tasks that can be taken on if you are interested.
Citizens Advice Fareham
The Charity for Your Community

Can you help?
Can you help?

Can You Help? Do You Have a free day or even half a day a week? Would you like to spend a few hours in a worthwhile and rewarding role helping others? Do you like variety, where every day is different?

We need volunteer:
Advisers, Receptionists, Trustees, Research and Campaigners

If you are interested, we would ask for:
A commitment to regularly donate your time.
A commitment to equal and fair treatment for all.
A desire to make a difference to your local community.

So if you think you might like to work as a volunteer member of a small, highly professional, friendly team and would like further information, email and arrange to come in for a chat about the opportunities and meet the team in person!  Please note, this email address is for volunteering enquiries only.  We do not offer advice via email.  If you need advice, please either drop in to our main office or one of our outreach sessions, or call Adviceline - 03444 111 306 (see How to Get Advice

Citizens Advice provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination. Each Bureau is an independent charity.

Citizens Advice Fareham is looking for someone who has the time and enthusiasm to become an active trustee.  An understanding of the legal duties, responsibilities and liabilities of trusteeship together with some previous experience in Charities, the Public Sector or Industry, working in a team environment would be an advantage.

Hours can be as you feel able to contribute in order to lead on the above and there are a minimum of four Trustee meetings each year held on weekday evenings, together with subcommittee meetings as necessary.  Additional training is also available.

For more information or to apply please contact our Manager at:

Citizens Advice Fareham
1st Floor
County Library Building
PO16 7EN

or email: 
Please note, we do not offer advice via email.  If you need advice, please either drop in to our main office or one of our outreach sessions, or call Adviceline - 03444 111 306 (see How to Get Advice)

Research & Campaigner

Join our campaign in gathering evidence to change local and national policies which can benefit everyone. Complete and collate evidence forms recording client problems identify and raise relevant issues in the office. Train staff and volunteers in identifying issues and completing evidence forms. Conduct research and write reports. Get involved in media campaigning
liaise with other citizens advice and agencies.