We are managed by a voluntary Trustee Board, whose members come from varied backgrounds and meet regularly to ensure the smooth running of the Citizens Advice Fareham Office. The Trustee Board will meet at least once quarterly to discuss ongoing and upcoming projects to make Citizens Advice Fareham the best it can be for the clients of the community. The Trustee Board do not have any access to confidential case records.
You will be welcomed by one of our lovely receptionists that will ask you a few brief questions before you see an adviser, these include, "Have you had contact with a Citizens Advice Office before?" and "Are you returning about the same issue?". These questions are asked so we can allocate you the correct type of adviser. The receptionist will never ask for your name or any details of your issue as this would be a breach of confidentiality in front of other clients in the waiting room.
We have a growing amount of volunteer advisers who have a wealth of lifetime experience. All our advisers are required to undertake systematic training which reflect the level of advice they are able to distribute. There are two levels of advisers, Gateway Assessors and Full Advisers. Gateway Assessors see new clients that come to our service to have an initial interview. In a Gateway interview the assessor will see how what the problem is and can give you some pointers to help you sort out your problem. Full Advisers go more in-depth with the interview and can give full advice. Full advice is usually given to returning clients depending on the situation the client is in. Each adviser is in the office 1 or 2 days a week, so the likeliness of seeing the same adviser twice is unlikely, however, this will not be a problem if you are a returning client as each interview is recorded onto a secure central system that all members of staff can securely log into to follow up your case. Our advisers are trained to deal with all subjects and will help you as much as possible. There are internal specialists and external agencies that offer further help and support when needed. You may be referred to an outside specialist if necessary. We want to give you advice and support to help you deal with your difficulties. This may involve negotiating and writing letters on your behalf.
Some of the issues we deal with are:
Debt / money difficulties
Housing and homelessness
Relationship and family problems
Detailed information about the vast range of topics we deal with may be found on our national website at www.citizensadvice.org.uk
Citizens Advice Fareham
The Charity for Your Community